Here you can find answers to specific questions about using ginto. You can find further help on the GINTO support page. Were you unable to find an answer to your question either in the FAQs or on this support page? Then feel free to contact our team.
Ginto securely and continuously stores all data in the cloud. The database is hosted on Heroku, and the images are hosted on an Amazon S3 bucket. For personal data, specifically user data, ginto uses Zitadel's secure Swiss authentication management system.
Thanks to the event-driven architecture, all changes can be traced at any time. Deleted information is permanently removed for privacy reasons and cannot be recovered.
The easiest way is to install a water level app. On the iPhone, the spirit level can be used in the “tape measure” app. This app is installed on the iPhone by default. If the app shows the slope in degrees, it must be converted to%. There are various free online calculators for this purpose. Without a spirit level, the slope can be calculated in% by dividing the difference in height by the horizontal distance and multiplying by 100.
Definitely! The collection of accessibility information does not differentiate between “barrier-free” and “non-barrier-free”, but is primarily used to provide transparent information. In addition, the options and needs of people with reduced mobility vary greatly. On the basis of accessibility information, people with disabilities, seniors, families with small children and many more can decide for themselves which offers are accessible to them and how.
Ginto was developed for smartphones; there is currently no version optimized for large screens. The recording of Ginto entries is therefore only possible with a smartphone. However, Ginto entries can be displayed on the web and therefore also on large screens.
The company account was developed specifically for companies that want to record the accessibility of their own premises. The company account makes it possible to assign an entry to yourself in order to be informed of any changes to the entry by third parties. When you enter, it is also shown whether an entry has already been completely entered or not. A company account is absolutely necessary to participate in the OK:GO initiative. The private account is recommended for private individuals (community), as it makes it easier to search for locations.
In principle, yes, but on-site recording is clearly preferable to recording according to plans. Not only because it's more fun, but also because the local situation often deviates from plans. For example, not all furnishings are visible on the plans. In addition, important information, such as the height of the control elements in the lift, can only be found on detailed drawings. In addition, it is likely to be a challenge for most people to interpret construction plans correctly. The incidence of errors when recording on the basis of plans is therefore comparatively high.
When adding a new location — e.g. by pressing the plus button — Ginto automatically suggests locations that match the text entered in the search field. For the suggestions, Ginto uses maps from Openstreetmap. It may happen that Ginto cannot find a suitable location. For example, because the spelling is different or the location is not entered in Openstreetmap. In this case, simply click on the “Create entry” button and create a completely new location. The only difference in the further procedure is that all data must be entered manually, as no information can be transferred from OpenStreetMap.
Please check your spam or junk folder first, as the email may have been redirected there. If you don't find anything there, make sure you've entered the email address correctly and try again. If you still don't receive the email, please let us know. We're happy to help you reset your password manually.
This question concerns users with a business user account.
For a business entry to be marked as complete, two conditions must be met:
To mark an entry as complete, proceed as follows:
Currently, accounts can only be converted by administrators. Please contact the Support teamif you want to convert your account.
If you're signed in with a company account, when you open a listing, you'll be asked if it belongs to you. Click “Yes” to assign the entry. Administrators can also assign entries to an account in the backend. This is particularly useful if you want to assign a large number of entries. To do so, contact the Support team.
ginto does not offer any integrated options for image editing. However, you can take pictures with your smartphone outside the app and edit them with an image editing program of your choice. Then open ginto and load the edited image from your gallery into the app.
Moving objects, such as a trash can, should be ignored and not captured. They could be somewhere else the next time you visit.
This question cannot be answered conclusively for all entries.
In the case of a theatre building with several halls, a restaurant and cloakrooms, it definitely makes sense to create an overall entry. Because here, it is important for users to know whether the building can be entered at all and how to get from the individual rooms to the cloakroom or the restaurant.
However, in the case of a hotel complex with several independent restaurants in different buildings, it may be useful to record them individually. However, if the restaurant is an integral part of the hotel, it also makes sense here to describe the restaurant as a room of the hotel. As a rule of thumb, a separate entry should be created for each company that is marketed separately.
All terms in the application and in the templates are automatically translated and, as far as possible, checked by native speakers. Your own names and names are not translated, as this often makes no sense or leads to errors. It is therefore recommended that you use standard terms whenever possible.
ginto is currently only available in app stores in Europe and the USA. The Sitios team is not sufficiently familiar with the circumstances and legal requirements in Africa, Asia and South America and is therefore currently focusing on Europe and the USA.
No, this option was deliberately not created. The aim of ginto is to describe locations as objectively as possible. This makes it possible to automatically calculate accessibility for various types of disabilities and avoids subjective assessments.
This is currently not possible. This feature is planned for the future.
Ginto entries cannot be easily exported to Excel spreadsheets. The reason for this is the nested data structure of the entries with rooms, paths, images and detailed accessibility information. Excel isn't designed for that. However, the data can be exported in JSON format. It is also possible to export the images.
All new entries created by Pro Infirmis in FIRST are automatically transferred to ginto. However, if an existing entry is adjusted in FIRST, the changes are not automatically applied. This prevents laboriously created GINTO entries from not being automatically overwritten.
If you want to overwrite a GINTO entry with the updated first entry, please contact Support. that Support team will trigger the override manually.
It is currently not (yet) possible to convert a first entry into a GINTO entry. This will be possible in the future (2025). The existing ZÜRST entry is already automatically linked and displayed in ginto. It is also possible to re-enter the location in Ginto. The linked entry is replaced by the new entry, as the latest entry is always automatically displayed.
The most recent entry is always displayed. For example, if a company declared itself with ginto in 2019 and was recorded by a Pro Infirmis auditor in 2021, the Pro Infirmis entry is displayed.
Duplicate entries are resolved by ginto as far as possible. However, it may happen that a duplicate entry is not recognized as such due to slightly different names, addresses or spellings. In this case, please let us know. that Support team will do a manual check.
Yes, existing data such as addresses can be imported by administrators, as long as they comply with the ginto data format. Please contact the Support team.
A template is available for importing. This table should be completed as completely as possible. However, if, for example, the coordinates are not available, they can be derived from the address by the support team. Currently, this is done manually. Identifiers (IDs) can be specified for the import in order to establish a connection to the data source. If there is more data that is not currently included in the template, the support team can check whether it can also be imported.
Not every location is 100% accessible. In order to be able to plan a visit accordingly, people with disabilities, families with strollers and seniors depend on finding detailed information about the accessibility of a hotel, a doctor's practice or an administration building in advance of a visit.
The more websites, apps, web maps and data platforms link the information collected with ginto, the more likely it will be found.
This process can only be performed by ginto administrators. Please contact the support team.
For administrators:
To link to a Pro Infirmis entry (e.g. via the OK:GO emblem), the associated ginto link (redirect link) should be used. In this way, not only does the display work properly, but it is also possible to measure how Ginto is being used. This helps Sitios to continuously improve the product.
See also “Where can I find the link to a Pro Infirmis listing?
Yes, if the requirements are met. Participation in the OK:GO initiative takes place in two steps
When a location has been audited by Pro Infirmis, the first step has already been taken. The second step is to publish the accessibility information together with the OK:GO logo on your own website. Ideally, the pictograms will also be published by Pro Infirmis.
Participation in the OK:GO initiative is carried out as part of Swisstainable sustainability program upon Level II - engaged (in combination) recognized. Participation in the OK:GO initiative takes place in two steps:
On request, tourist service providers will receive appropriate proof by e-mail to the OK:GO office. The certificate will be issued provided that the conditions for participation are met:
As a tourism organization or destination office organization (DMO), you can obtain proof if, for example, you register and publish the tourist office (in accordance with Eligibility requirements). Optionally, a tourism organization or DMO can:
